When purchasing products, the Consumer has the option to repudiate the contract without specifying any reasons for a period of at least 14 days. This period starts on the day the product is received by or on behalf of the Consumer. Coffee has no right of withdrawal.

During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary to judge whether he or she wishes to keep the product. If wishing to exercise the right of withdrawal, the Consumer shall return the product with all delivered accessories and, as far as reasonably possible, in the original condition and packaging to the Entrepreneur in conformity with the Entrepreneur´s reasonable and clear instructions.

When providing services

When providing services, the Consumer has the option to repudiate the contract without specifying any reasons, for a period of at least 14 days starting on the day of concluding the contract. To exercise the right of withdrawal, the Consumer shall follow the reasonable and clear instructions given by the Entrepreneur in this context during the offer and/or before the delivery.

Costs in case of withdrawal

Should the Consumer exercise the right of withdrawal, only the returning costs are at the Consumer´s expense.

If the Consumer has made a payment, the Entrepreneur shall return this amount as soon as possible, but within not more than 30 days after the return or withdrawal.

Exclusion of the right of withdrawal

Exclusion of the right of withdrawal is only possible for products:

  • that were realised according to the Consumer’s specifications;
  • that are obviously personal in nature;
  • that cannot be returned due to their nature;
  • that spoil or age quickly;
  • whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control;
  • for single newspapers and magazines
  • for audio and video recordings and computer software of which the Consumer has broken the seal;
  • for audio and video recordings and computer software of which the Consumer has broken the seal;
  • for coffee and tea

Exclusion of the right of withdrawal is only possible for services

  • regarding accommodation, transportation, restaurant establishments or leisure activities to be used or performed on a certain date or during a certain period;
  • of which the provision has been started with the Consumer’s explicit consent before the expiration of the cooling-off period;
  • regarding betting and lotteries;