Frequently Asked Questions
Can I pick up coffee at your roastery?
Sure! You can order your coffee and fill in our address during checkout, then you’ll see the option “local pick-up”.
Our address is Hyperonenweg 8, 3542AG Utrecht, The Netherlands. Please take into account that your order will be ready the next day.
Our office hours are 10am-4pm on weekdays.
When will I receive my order?
You can count on your order being shipped within 2 business days. We ship on Mondays, Wednesdays and Fridays. If you make sure to order on these days before 12.00 hours CET, your order will be shipped the same day, otherwise your order will ship the next shipping day.
Sometime a specific coffee or a product is out of stock, in that case we’ll try to contact you about the delay.
Wholesale orders are shipped once a week on Fridays.
What makes your coffee unique?
At Keen Coffee, we’re passionate about sourcing and roasting the highest quality coffee beans from around the world. We’re constantly exploring new origins and blends to bring you unique flavours and experiences. Plus, our small-batch roasting process ensures that each bag of coffee is fresh and bursting with flavour.
Do you offer subscriptions?
Yes, we offer subscription options so you can receive fresh, delicious coffee delivered right to your door every month! You can see all our options by clicking here.
What are the payment options?
Subscriptions you only can pay with iDeal, SEPA Direct, Apple Pay and PayPal payment method.
For other orders you can pay with iDeal, credit, SOFORT Banking, KBC and Mister Cash.
What are shipping costs to my country?
Shipping troughout the EU has a fixed price per destination.There’s a treshold for free shipping for each destination in the EU.
Outside the EU we ship using Express carrier. Then shipping costs are calculated by the weight of your shipment.
You’ll see the shipping costs of your destination during check-out.
How can I change my subscription/put my subscription on hold?
You can manage your subscription through your account page by logging in.
Are your coffees organic?
All coffees are organically produced. We are SKAL certified and some coffees we roast are organic-certified. The reason not all coffees are certified is because of the high costs associated with the certification for the farmers.
How should I store my coffee?
To keep your coffee beans fresh and flavourful, we recommend storing them in an airtight container at room temperature, away from direct sunlight and heat sources. Avoid storing them in the fridge or freezer, as the moisture and odours can affect the taste of the coffee. Our coffees are best enjoyed 2-8 weeks after roasting. You can always find the roasting date in the front of the coffee bag.
What if I'm not satisfied with my coffee?
We want you to be completely satisfied with your purchase! If for any reason you’re not happy with your coffee, please contact us and we’ll do our best to make it right.
Why do you only sell whole beans?
Grinding your coffee is the moment when you unleash all the flavours from the bean. This is best to do right before you are brewing your coffee.
How do I know where your coffees come from?
For each of our coffees we provide information on the country of origin, area, environmental characteristics, and farm.
You can see all details on the product page of each coffee.
Why are you not selling blends?
We believe all farmers deserve the spotlight for their hard working in producing the best coffee beans.
That’s why we don’t blend and you can taste the exact flavours of that one specific coffee. To know what you’re buying, we name our coffees after the farmer, the farm or the washing station we scource that coffee from.